Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Rob Kelly
I first bought a car from David 4 years ago and the customer service was excellent and the car was immaculately presented. So when I decided last month to move to a smaller car I rang David and told him what I wanted and that I was prepared to wait until he could source the A1 for me.I did not even inspect before delivery, so confident was I in their service. Thanks David
Margaret Hazeldine
Easy experience for a novice!

Team there very helpful no pressure to buy
Shelley Wells
Brought a car from here yesterday, David was super friendly and helpful would 100% recommend.
Jason Collins-Webb
Helpful, polite and approachable. Slightly disappointed that the vehicle lacked a spare key and that we had to pay on top, but they did agree to make a contribution and organise it for us, so very good service in that respect (and partly my fault for not checking before agreeing to buy). Otherwise, an excellent vehicle, clearly they have a discerning eye when selecting cars to sell.
Tracy Mayo
Impressive! The staff were attentive, genuine and extremely helpful. The service that was given made the purchase of our new vehicle stress free and enjoyable. I would highly recommend the garage and would definitely use again.
William Morley
Great dealership, very professional who make buying a car so easy and straight forward. I Would highly recommend
Astrid Bowden Evans
Excellent service and helpful staff. No pressure to buy and honest assessment of our needs. We could have driven away with the car on the day. We would highly recommended this dealership.
Ian Hitt
A dealership with passion and integrity.

First time we've gone to 12 London Road and we are massively impressed. Friendly team that genuinely want to find the right car for you. No sales pressure, open and transparent, we felt they have integrity in how they operate their business and how they look after their customers. Overall the customer experience was faultless. Highly recommended and worth travelling to Bagshot even if you're some distance away. We will be back for a second car later this year.
Helga Hgct
*****
Andy Barnard
Can't fault
Good garage. Honest, helpful and not too pushy. I'd buy from here again.
Mrs Gil Haynes
A breath of fresh air.
What lovely and straightforward people I had the pleasure to deal with. Open and straight forward and the coffee is not too bad. There should be more people like this in business in the UK and we would lead the world in service and courtesy.
M Cannon
Very helpful sales team.
Steve Sienkiewicz
This was a long distance purchase with a provisional deal being done over the phone. Upon inspection, the car was even better than expected. Everything went through very smoothly, making this a very pleasant car buying experience. I would not hesitate to recommend this garage, together with the salesman David
Mr Williams
Great people and helpful
Mr Taylor
Refreshing to deal with a company where there was no pressure to purchase, we turned up out of the blue and were allowed to take a car out for a test drive unattended which was much appreciated. We decided to purchase our test drive car, and the purchase itself was a relaxed affair but the staff were also very thorough and explained everything in detail. Overall a very positive experience and would consider buying from 12 London Road again
Mrs Ward
I was kept informed of progress and how long i would need to wait. I was offered a drink while waiting. The service by the two chaps, was friendly and professional. . I was assured by knowing that RAC also supports the company. . By the time i had test driven the desired car, i felt confident buying
Nicole W
Best car buying experience to date
This was a good choice and i felt confident buying. . The service was friendly and professional, backed up by knowing company is also working with the RAC. . Thanks My experience of buying was 5 star!
Mrs Duchacek
Both the salesman were polite, they did not rush me into making a decision. All in all probably the best service I have experienced whilst searching before a new car.
John
I bought an Audi from these guys, great to deal with and very helpful in every way, i would recommend them to anyone, thank you twelve london road
Tanya Weakley
Extremely happy with my new car. Friendly staff, welcoming and helpful.
Jennifer Nevitt
The place to go for an honest car!

Buying a used car can be fraught with problems, but with Twelve London Road all infomation and advice was sound right from the start! No pressure just honest facts.
Karen Purnell
Excellent, attentive service. Good value and good quality cars. The team are keen to ensure that not only do you leave a happy customer, but that you return. They've scored on that account with me!
Angie B
Friendly, helpful staff without the high pressure sales usually associated with buying a car! Would definitely recommend to others. Very pleased with my purchase.
Rodney
Can not speak highly enough of this garage. Great service all round. The staff are friendly and welcoming without being to full on. I was left to view the car and take it out on a test drive alone which I felt was very trusting and also I didn't feel under any pressure. Will definitely return and recommend.
elizabeth may
A really friendly professional service. I had time and space to check out the vehicle with no harassment. An easy test drive and most of all a really good comprehensive sale service. All the vehicles on the forecourt looked great, nothing to make you feel wary, the car is great. I travelled two hours to buy my car from them and I would do it again. I would 100% recommend using them
jo harris
Super helpful and friendly staff.
Joanna Tompkins
Great Garage. Everyone very helpful, professional and friendly. Would definitely recommend.
Peter and Robyn
We felt the experience of buying with you was excellent, Andrew was really.. well ...super cool, he read me well and he and David were so very welcoming and brilliant I want to do something... 1. I would like to write a review to compliment your business and the people therein please email me the link to the most valuable medium to deliver this message (happy for you to review and ratify/change prior to writing). 2. I would like to personally thank Andrew for quite frankly understanding exactly what we were looking for but also understanding that we needed the space to make a choice, he knew we would buy, we have 4 garages to visit and while he asked if we really needed to go look at the other cars, he planted a seed yet let us make our own decision "“ very good, clever... that guy really is an asset to Twelve London.

Number one for me is my fiancé Robyn, Andrew and David looked after us so very well, I am so pleased to have found you randomly online!

I have a massive business connection on LinkedIn and following the experience, I would be very much more than happy in promoting your business on linked without question.

Thank you, the business and the people, excellent. Please let me help you in the media.

Kindest Regards
Peter and Robyn
Janet Birkes
The manager and staff were brilliant they were helpful and gave us a great deal on our car.
Very professional will be back to get another car very soon
Vincent Velvet
5 Stars!!!!!
Mr Jeyes
An absolute pleasure to do business with, meticulous preparation of vehicle prior to delivery, they absolutely want happy customers, I'll certainly go back and recommend them without hesitation.
Mr Allbright
I needed a car for work. I seldom buy cars from dealers as I always believe them to be overpriced, but my need- and the quality of the car I was looking at- outwayed those thoughts. I applied for finance before even seeing it and was very surprised to receive a call less than 20 minutes later from the dealer- who was incredibly helpful and positive. I made arrangements to travel down to see the car there and then, arrived, drove it, was very happy with it, signed the finance agreement and took it away. The staff made it easy- and I believe that I have a good VALUE car- ideal for what I need.
Mrs Duguid Farrant
They were really friendly and welcoming. Left us to browse and when we did want to see a car they got it out I to a clear space , left the engine running and left us to look it over. This was lovely as it allowed us to check everything and everywhere at our leisure. We were allowed to take it on a rest drive on our own as well, also good as it allowed us to listen for noises without any hard sales pitch drowning it out. The car ran beautifully and we bought it. We were advised on warranty packages but again no hard sell and the car was MOT'd and valeted and we took out the platinum warranty. Great team and lack of hard sell took the pressure off making this a pleasurable experience
Mr Morris
Very helpful, efficient, friendly and honest.
Mr Noon
Very helpful staff and the car sale process was smooth and easy
Mr Tambwe
Very helpful and very quick service
Mr Philpot
I arranged to view the car on a Sunday morning. The salesman showed me around the car and gave me a brief history of the vehicle. He then allowed me to take a test drive on my own and afterward let me look around the vehicle without being disturbed.This was very much appreciated as I did not feel pressurised into buying the car. We agreed on the price and they agreed to put some very minor details right. Overall I felt the buying experience unpressurised, fair and a pleasure to deal with
Mr Ridgway
Dealer premises were clean and tidy, open into evening to view cars and wide variety of cars to see. Advertisement details for vehicle we purchased were accurate and helpful. Arranging for a test drive was very straightforward.
Mr Mason
Selected this dealer as they were the closest to me with a good selection of reasonably priced cars as seen on auto-trader. A very straightforward transaction with no issues, no sales pitch, and a very good car to drive away with. Happy to recommend on the basis that you're looking for a value second hand car with minimal fuss.
Miss Edwards
Brilliant customer service. Didn't ever feel under pressure to buy- which is ultimately why i did buy!