Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

David Graham
Excellent car ..great deal ..everyone happy with outcome ..would happily recommend
Tim Loader
Excellent company to deal with great car
Excellent company !!! hassle free no pressure would highly recommend this fantastic company. Very honest and made me feel very comfortable. Regards
Abigail Russell-Samways
Great service, helpful & honest. Highly recommend!
The guys at Twelve London Road made buying a car smooth and easy. They were honest and offered impartial advice to source a car that suited our needs. We were delighted at the service received. No hard sell, no pushy salesman, just left to view and test drive the car at our own pace. Any questions were answered honestly and with clarity. We are thrilled with our purchase and would thoroughly recommend Twelve London Road to anyone thinking of buying a car. They took care of all of the paperwork and also dealt with the change over of cherished plates for us. We will certainly be recommending Twelve London Road to anyone interested in purchasing a car.
Alison Ward
Excellent service
Excellent and no pressure process. Very complete information and helpful.
William Hart
Friendly dealership
Friendly and helpful dealership. Ran through all the paperwork with us, answered our questions and presented the car in excellent condition. Price was fair. An easy purchase for my son's first car.
Sam Doyle
Absolute First Class Service !!!!
From the first contact to the last, the Twelve London Road employees made buying a car, smooth and effortless. First impressions as I visited the site, was that of a very relaxed and welcoming place to purchase a car. I was simply delighted at the service I received. No hard sell, no salesman on your back, just left to view and test drive the car at my own pace, on my own. Any questions I had were answered honestly and with clarity. I am absolutely thrilled with my purchase and would thoroughly recommend Twelve London Road to anyone thinking of buying a car. They really pull out all the stops to ensure that the cars that they sell are of the highest quality and are exceptional value for money. I never thought buying a car was so easy. Thank you to Twelve London Road for this great experience. I will certainly be recommending them to anyone interested in purchasing a car.
Darren Blake
Absolutely brilliant from start to finish got a great car at a great price, friendly and helpful staff. Highly recommended
Lisa Jarvis
Non pressured and very friendly service from David. Would highly recommend.
Barry Sterry
Pleasant easy purchase.
Polite staff. Car we wanted was ready for us to test drive.
Simon Stone
Would definitely go back
Bought a fantastic car at a fair price. Very friendly, honest and helpful people, unaccompanied test drive. I have already recommended to friends
Paul Morrison
Great service. Would buy again from here.
Went to Twelve London Road on a recommendation. Really professional and helpful guys. Found the perfect car and bought it. Minor issue post-purchase was immediately resolved by the garage with no quibble. Would not hesitate to recommend!
Lewis S
Quick, excellent, professional.
Staff are very helpful and knowledgeable about the good quality cars that they sell and make your experience of buying a new car delightful.
Douglas Lee
Quality cars and service
An excellent quality purchase provided with friendly, professional and customer focused service
Peter Windham-Harlock
Car purchasing made easy!
We enjoyed our experience with Twelve London Road; they were very friendly , straight talking and business-like. We were not talked down to or made to wait around whilst they answered phones, they gave us a fair price for the part-ex of our vehicle and the paperwork was processed swiftly and efficiently. We drove away in our new car having had a very positive experience. We would certainly buy from them again in the future...
Julian Burrows
Having visited a number of car dealers I opted to buy from Twelve London because of the knowledge, flexibility and most significantly, the degree of trust I felt I had in David. The car I bought was made available for my viewing on the day of it's arrival and after 30 mins in David's presence I felt I was talking with somebody, apart from being local, who was fair, upfront and cared passionately about standards of customer service and the quality of cars on sale, including mine. His team were anything from pushy on the day of the test drive (the next day) and were more than happy to let me take my time. The car was prepared comprehensively before collection and the degree of honesty and care continued with a minor repair being necessary which I probably would never have noticed. Time will tell if the car proves value for money but after a week's driving I'm very much inclined to think this will be the case.
Ian John
Great Experience, Highly Recommended
Great experience, I traveled a long way to look around at some really nice cars they had on the forecourt, well presented with an RAC warranty and check to give peace of mind. The sales process was easy with great communication from the team, nothing was too much trouble, delighted with my purchase... Highly recommended
Deborah Lee
Excellent. Very professional and nothing was too much trouble.
Sreenivas Veeraraghavan
Hassle-free buying experience
Very professional and friendly. Had a hassle-free buying experience. Highly recommend.
Reece K
Really friendly great dealership great cars and people good dealership to buy your car
Jessica Laird
Happy Customer
Very helpful and honest! Love my new car! Didn't feel pressured to buy and the process was easy and smooth!
John McBriarty
A very pleasant experience
I've just bought a BMW 1 series, I found Gordon and the team to be really helpful and friendly. I chose to buy from a dealer instead of privately for peace of mind. I purchased a 12 month warranty and was given free RAC cover for a year. I've even recommended the garage to a friend of mine who's looking for a car.
Sally Best
Fabulous, definitely recommend
Genuinely nice staff that don't give you the "hard sell" who are selling good quality cars at reasonable prices. Would definitely recommend them and will certainly use them again
Tasha Aiken
Twelve London Road was great.
I had a great experience purchasing my new car through Twelve London Road. They were extremely helpful and made the purchase simple, quick and easy - really pleased :)
Becky Reardon
Professional service. Strongly recommend a visit.
Excellent service! The staff were extremely helpful and informative. All documents were available and the cars were priced very reasonably, there was also a good selection of vehicles to look at. The office and level of service seemed highly professional and organised. I would definitely recommend Twelve London Road and would be happy to purchase from them again in the future.
Martin C
Great service will use again
Called in whilst passing to view a car we had seen online we were allowed to take it out for a test drive unattended which was much appreciated and after a short negotiation decided to purchase. The purchase itself was a relaxed affair Overall a very positive experience. Staff friendly and helpful did not feel pressurised
Stephen East
Very straightforward and easy
Nice honest garage with decent quality cars helpful sales staff will definitely go back for our next car and recommend
Bradley Keith
The guys in the garage were brilliant would definitely buy from them again. Great customer services and care.
Errol Francis
Twelve For Service!!
Unbelievable service, no pressure, no hassle. I have purchased many cars over the years this was one of the best experiences I have had to date. I look forward to a smooth after sales service if any issues occur and I hope to use this dealership in the future.I would recommend this dealership to family and friends.
Clare Mayhew
5 star service from a great team.
Friendly and Helpful and provide an amazing service.
Shrestha Cyam
One of the great service I received from them.very friendly,polite you will get 1 year free breakdown service when you bought car from them.They also offer me free coffee which is brilliant.i would like to recommend to my friends and other customers...
Hylton Cooke
Superb, professional & meticulous car dealership.
Very professional outfit , without the nonsense. Couldn't fault. 10/10
Harpreet Singh
Great service!
Bought my first car from them. All staff were extremely helpful and accommodating re availability for viewings, tax, breakdown cover etc. They even picked me up from the station. All in all, Amazing customer service!
Jason Morris
Great service
Great choice of cars, bought a Audi A5 and delighted with it. Friendly, non pushy staff, great service
Robert Glazier
This has been the second time I have gone back to twelve london road for a car as the first car i got was so reliable and the service is so good friendly and helpful any one that is looking for a car GO HERE YOU WONT REGRET IT
David B
A refreshingly pleasant & comfortable car purchase
Our experience in buying our new car from the guys at Twelve London Road was fantastic. Zero pressure, very informative and all the cars are carefully chosen and beautifully presented. All minor work required prior to collection was carried out excellently and on-time. A completely hassle free and pleasant process all round. Thank you!
Paul Pentland
A friendly dealership with integrity.
Refreshing to deal with a company where there was no pressure to purchase. We were allowed to take a car out for a test drive unattended which was much appreciated and after a short negotiation decided to purchase our test drive car. The purchase itself was a relaxed affair and David was very thorough and explained everything in detail. Overall a very positive experience and would consider buying from 12 London Road again
Mrs Brown
"very nice staff and helpful"
Kevin C
DEAL - Recommended.
Great communication leading to polite and courteous meeting to discuss vehicle part exchange. Fair, open and honest negotiation in a friendly personal environment. Supported by RAC standards with reassurance of quality. Excellent professional service and recommended. DEAL!!
Brian & Glenis Fisher
We are pleased to have found Twelve London Road car sales after searching the web. We rang to check if the car was for sale, Nick of sales gave us clear answers to our questions so we made the journey of over 100 miles and it was well worth it! We were greeted by Dave who quickly got the car ready for us to view and test drive at our leisure, We did a deal with our part exchange very smoothly, the car tax was arranged with no effort and it was a 100% smooth process with our purchase. Thanks to all for a no pressure purchase. It was well worth visit! We wish them continued success, Brian & Glenis,( enjoying the car )
Anthony Coles
Extremely helpful. Would recommend them wholeheartedly.
Keith L
Very happy customer

Helpful and knowledgeable salesman, car well prepared, good layout of the lot.
Lynetta B
Very pleased. Very friendly staff and sorted everything out for us, very pleased with the car also
Mr Hulls
"Good considerate service, which culminated in purchasing car."
Helen W
Great Service!

Very helpful, knowledgeable and prompt with communication. The process was smooth from start to finish. Thank you!
Charles S
Fantastic customer service throughout

Our experience with Twelve London Road was very good. We spoke to them on the phone initially and they were very helpful and informative re the details of the car. We then paid a deposit without seeing the car but the next day arrived without an appointment to see the car. They were very busy with other clients but made the effort to ensure we were ok and happy with things. Whenever money transfers were done to them they called quickly to say that they had been received. Their contact and customer service for the whole period was fantastic. I would definitely recommend Twelve London Road. I am very happy with my new car. Many thanks to Nick for his help.
Mrs Fry
Excellent sales technique, not too pushy just extremely knowledgeable about the vehicle.
Rob Kelly
I first bought a car from David 4 years ago and the customer service was excellent and the car was immaculately presented. So when I decided last month to move to a smaller car I rang David and told him what I wanted and that I was prepared to wait until he could source the A1 for me.I did not even inspect before delivery, so confident was I in their service. Thanks David
Margaret Hazeldine
Easy experience for a novice!

Team there very helpful no pressure to buy
Shelley Wells
Brought a car from here yesterday, David was super friendly and helpful would 100% recommend.
Jason Collins-Webb
Helpful, polite and approachable. Slightly disappointed that the vehicle lacked a spare key and that we had to pay on top, but they did agree to make a contribution and organise it for us, so very good service in that respect (and partly my fault for not checking before agreeing to buy). Otherwise, an excellent vehicle, clearly they have a discerning eye when selecting cars to sell.
Tracy Mayo
Impressive! The staff were attentive, genuine and extremely helpful. The service that was given made the purchase of our new vehicle stress free and enjoyable. I would highly recommend the garage and would definitely use again.
William Morley
Great dealership, very professional who make buying a car so easy and straight forward. I Would highly recommend
Astrid Bowden Evans
Excellent service and helpful staff. No pressure to buy and honest assessment of our needs. We could have driven away with the car on the day. We would highly recommended this dealership.
Ian Hitt
A dealership with passion and integrity.

First time we've gone to 12 London Road and we are massively impressed. Friendly team that genuinely want to find the right car for you. No sales pressure, open and transparent, we felt they have integrity in how they operate their business and how they look after their customers. Overall the customer experience was faultless. Highly recommended and worth travelling to Bagshot even if you're some distance away. We will be back for a second car later this year.
Helga Hgct
Andy Barnard
Can't fault
Good garage. Honest, helpful and not too pushy. I'd buy from here again.
Mrs Gil Haynes
A breath of fresh air.
What lovely and straightforward people I had the pleasure to deal with. Open and straight forward and the coffee is not too bad. There should be more people like this in business in the UK and we would lead the world in service and courtesy.
M Cannon
Very helpful sales team.
Steve Sienkiewicz
This was a long distance purchase with a provisional deal being done over the phone. Upon inspection, the car was even better than expected. Everything went through very smoothly, making this a very pleasant car buying experience. I would not hesitate to recommend this garage, together with the salesman David
Mr Williams
Great people and helpful
Mr Taylor
Refreshing to deal with a company where there was no pressure to purchase, we turned up out of the blue and were allowed to take a car out for a test drive unattended which was much appreciated. We decided to purchase our test drive car, and the purchase itself was a relaxed affair but the staff were also very thorough and explained everything in detail. Overall a very positive experience and would consider buying from 12 London Road again
Mrs Ward
I was kept informed of progress and how long i would need to wait. I was offered a drink while waiting. The service by the two chaps, was friendly and professional. . I was assured by knowing that RAC also supports the company. . By the time i had test driven the desired car, i felt confident buying
Nicole W
Best car buying experience to date
This was a good choice and i felt confident buying. . The service was friendly and professional, backed up by knowing company is also working with the RAC. . Thanks My experience of buying was 5 star!
Mrs Duchacek
Both the salesman were polite, they did not rush me into making a decision. All in all probably the best service I have experienced whilst searching before a new car.
I bought an Audi from these guys, great to deal with and very helpful in every way, i would recommend them to anyone, thank you twelve london road
Tanya Weakley
Extremely happy with my new car. Friendly staff, welcoming and helpful.
Jennifer Nevitt
The place to go for an honest car!

Buying a used car can be fraught with problems, but with Twelve London Road all infomation and advice was sound right from the start! No pressure just honest facts.
Karen Purnell
Excellent, attentive service. Good value and good quality cars. The team are keen to ensure that not only do you leave a happy customer, but that you return. They've scored on that account with me!
Angie B
Friendly, helpful staff without the high pressure sales usually associated with buying a car! Would definitely recommend to others. Very pleased with my purchase.
Can not speak highly enough of this garage. Great service all round. The staff are friendly and welcoming without being to full on. I was left to view the car and take it out on a test drive alone which I felt was very trusting and also I didn't feel under any pressure. Will definitely return and recommend.
elizabeth may
A really friendly professional service. I had time and space to check out the vehicle with no harassment. An easy test drive and most of all a really good comprehensive sale service. All the vehicles on the forecourt looked great, nothing to make you feel wary, the car is great. I travelled two hours to buy my car from them and I would do it again. I would 100% recommend using them
jo harris
Super helpful and friendly staff.
Joanna Tompkins
Great Garage. Everyone very helpful, professional and friendly. Would definitely recommend.
Peter and Robyn
We felt the experience of buying with you was excellent, Andrew was really.. well ...super cool, he read me well and he and David were so very welcoming and brilliant I want to do something... 1. I would like to write a review to compliment your business and the people therein please email me the link to the most valuable medium to deliver this message (happy for you to review and ratify/change prior to writing). 2. I would like to personally thank Andrew for quite frankly understanding exactly what we were looking for but also understanding that we needed the space to make a choice, he knew we would buy, we have 4 garages to visit and while he asked if we really needed to go look at the other cars, he planted a seed yet let us make our own decision "“ very good, clever... that guy really is an asset to Twelve London.

Number one for me is my fiancé Robyn, Andrew and David looked after us so very well, I am so pleased to have found you randomly online!

I have a massive business connection on LinkedIn and following the experience, I would be very much more than happy in promoting your business on linked without question.

Thank you, the business and the people, excellent. Please let me help you in the media.

Kindest Regards
Peter and Robyn
Janet Birkes
The manager and staff were brilliant they were helpful and gave us a great deal on our car.
Very professional will be back to get another car very soon
Vincent Velvet
5 Stars!!!!!
Mr Jeyes
An absolute pleasure to do business with, meticulous preparation of vehicle prior to delivery, they absolutely want happy customers, I'll certainly go back and recommend them without hesitation.
Mr Allbright
I needed a car for work. I seldom buy cars from dealers as I always believe them to be overpriced, but my need- and the quality of the car I was looking at- outwayed those thoughts. I applied for finance before even seeing it and was very surprised to receive a call less than 20 minutes later from the dealer- who was incredibly helpful and positive. I made arrangements to travel down to see the car there and then, arrived, drove it, was very happy with it, signed the finance agreement and took it away. The staff made it easy- and I believe that I have a good VALUE car- ideal for what I need.
Mrs Duguid Farrant
They were really friendly and welcoming. Left us to browse and when we did want to see a car they got it out I to a clear space , left the engine running and left us to look it over. This was lovely as it allowed us to check everything and everywhere at our leisure. We were allowed to take it on a rest drive on our own as well, also good as it allowed us to listen for noises without any hard sales pitch drowning it out. The car ran beautifully and we bought it. We were advised on warranty packages but again no hard sell and the car was MOT'd and valeted and we took out the platinum warranty. Great team and lack of hard sell took the pressure off making this a pleasurable experience
Mr Morris
Very helpful, efficient, friendly and honest.
Mr Noon
Very helpful staff and the car sale process was smooth and easy
Mr Tambwe
Very helpful and very quick service
Mr Philpot
I arranged to view the car on a Sunday morning. The salesman showed me around the car and gave me a brief history of the vehicle. He then allowed me to take a test drive on my own and afterward let me look around the vehicle without being disturbed.This was very much appreciated as I did not feel pressurised into buying the car. We agreed on the price and they agreed to put some very minor details right. Overall I felt the buying experience unpressurised, fair and a pleasure to deal with
Mr Ridgway
Dealer premises were clean and tidy, open into evening to view cars and wide variety of cars to see. Advertisement details for vehicle we purchased were accurate and helpful. Arranging for a test drive was very straightforward.
Mr Mason
Selected this dealer as they were the closest to me with a good selection of reasonably priced cars as seen on auto-trader. A very straightforward transaction with no issues, no sales pitch, and a very good car to drive away with. Happy to recommend on the basis that you're looking for a value second hand car with minimal fuss.
Miss Edwards
Brilliant customer service. Didn't ever feel under pressure to buy- which is ultimately why i did buy!