We pride ourselves on our high standard of customer service.
But don't just take our word for it, read our customer reviews below.
Luke DriverI purchased a car from these guys recently and have to say it was definitely the best purchasing experience I've had to date. Buying a car can sometimes feel unpleasant and deceitful but it's nothing like that here. I'd recommend the team 100% and extra thanks to Ben for his efforts.
Ronan BI purchased a car from Ireland and traveled to UK to collect it. Very professionally handled from start to finish by Twelve London Road team
Mike DVery good at presenting their cars with very informative videos giving a good impression of the car before you go along to view.car was as described. Salesman was friendly and professional. Overall a very positive experience.
Richard WVery professional, with no hard selling, would buy again.
Andrew WaltersWell presented cars at a fair price PURCHASE VERIFIED
By Andrew W | 8 Oct 2019
Interesting car sales. All vehicles very well presented. Low pressure sales technique. Happy for me to look around vehicle on my own and take out for a test run. However it is sometimes useful to have some guidance when looking at an unfamiliar vehicle. However very honest in getting some repairs done on the car and we agreed to split the cost of a new cam belt. Overall very happy.
Robert GrossGood deal in quick time.
Slick operator's, no usual car sales people flannel
John RossDavid was a pleasure to deal with from first phone call. No hard sell, gave a very fair trade in all their cars are presented in tip top condition. Delighted with my vehicle. Highly recommended and will use again.
Susana PintoMy experience was very good. They were very polite and helpful. I'm very happy with the car I purchase. Very good staff. Well done!! I hope they'll have happy customers as myself. I recommend 100% to my family and friends.
Klaudia SzczesiulI've recently bought a car from Twelve London Road. I'm very happy with the service provided to us, the friendly staff, even though I've been calling them multiple times a day, they have always been happy to answer my questions with a smile. The car was in a great condition and for a fair price. Couldn't be happier. Definitely recommend the place!
John ReillyExcellent service, loved the car and it was even delivered to my house 20 miles away. Specialist dealer
Mandeep RanaGreat experience buying from these guys. The cars are in excellent condition and the all Round service was great.
Bob PinnI recently brought a X5 from Twelve London Road and was extremely happy with their service and commitment. Also they went beyond the normal service you would expect with their aftercare commitment.
The team who work their should be very proud of their company.
I will use them again and can recommend them.
David PayneFantastic after service. My car developed a problem 6 months after purchase and the team where very helpful in providing assistance. Most car salesmen would have washed their hands of the car once sold but not David and Gordon. Well done gents, keep up the good work. Definately use 12 London Road again.
Natalie EvansBuying a car with no sales staff speech!!
Sharp to respond to email or calls. Non-hassling sales men who talk about cars honestly.. my other half does not like a hassling staff force and was pleasantly surprised by the ethos this company had.. the stigma of car sales staff was broken by this company
Steven KillickA pleasure to do business with left me to look at car with no pressure or sales jargon. Would recommend to anyone looking for a vehicle, Gordon was very helpful and patient. Thank you for a great car.
Sharon TaylorExcellent experience at 12 London Road
I would recommend 12 London Road without reservation. We are very happy with the car we bought and the service we received was excellent.
James ChalmersI will be back.
Very good and not pushy, I was very impressed, found just what I was looking for.
Alex PedaceA very positive experience from this dealership. They conducted themselves with upmost professionalism and courtesy. They have been proactive, knowledgable and fair. These guys are not pushy for a sale and have faith in the quality of the cars they sell. I'd like to mention in particular Ben, who managed the sale from start to finish and thank him for making this a positive experience for me. I'd recommend these guys any day and shall return again one day, as no doubt they will continue as they have been. Thanks!
Chris From CargurusI found the communication with this company excellent. They were very prompt and honest.
Keith AtkinsonIt's not often that I share reviews, but on this occasion I thought I would as the experience on buying my BMW M135i was nothing short of excellent. Gordon was extremely helpful throughout the entire process, I felt absolutely no pressure to buy the car at any stage. The process of buying the car was made simple and easy, it was just a real pleasure from start to finish. I highly recommend going to see Twelve London, I certainly will be buying another car from them in the future and would suggest them to friends and family also. Thank you!
Chris HallFriendly and not pushy salesman. Brilliant!!
Very pleasant staff did not hassle you when looking around just left you to it.
Richard O'BrienA1 service - no complications, seamless transaction, helpful, friendly and professional - no pressure on the customer what so ever. I would recommend them to every one - thanks.
Damian CozensDecent service, location a lil Difficult to find as it's off street somewhere, although staff kept in communication and directed me to their location. Car was in acceptable condition. Let's see what happens during after sales though.
Elizabeth Marriott-smithA****** service, no pressure... Fab!!!!
We visited here when we found a car we liked on auto trader. We have been looking for a car for months and got sick and tired of pressured salesman and lies and bargains. Twelve London road gave us a relaxed and enjoyable experience with buying a car. No pressure, lots of time to look around and most importantly they were polite and answered all questions however little they were. David was brilliant. We were unable to collect the car when we had planned and they kindly kept it for us a couple of days and didn't chase or pressure us. Our car is beautiful, had fuel in it to drive away in and a great price. Absolutely mad up with the whole experience thank you David and your team ðŸ‘
Mr SebbegeA great friendly garage with a relaxed approach. Very professional staff.
Sue FirthBeautiful dealership with a lovely selection of cars. Great treatment and nice people
Nick HardyA good experience.
The guy's at 12 london road were friendly and honest without being pushy.
Edward BrownExcellent Experience.
First class service with friendly and very knowledgeable staff. Felt completely confident throughout the process that we were dealing with completely professional people.
Ruth BrownExcellent. We bought the car!!
Peter GrovesNice people to do business with. Went looking at a particular car, which didn't suit my needs, they then pointed out another car which was perfect. They were not at all pushy.
Emma NGreat friendly service. No pushy sales. We were left alone to look at car and took out for a test drive by ourselves. Second car purchased from these guys. Thanks so much to Gordon and the team! :)
Ionut TomaGood, reliable company.
Great experience. Rebecca was most helpful and the information given was clear and truthful. Thank you!
Diana AdlamVery good and informative company, very helpful with my purchase of car also peace of mind with the free RAC for a year and warranty
Niculai NEasy and friendly... All the ingredients for a genuine motor trader
Amrish PatelVery professional dealership and all the team were very friendly and pleasant. There was no pressure to sell and was allowed to thoroughly view the car and the BMW was in a very good condition throughout. I received a very generous price for my part exchange. The deal was done in a very prompt and professional manner. Advice offered was thorough and the dealer does know his stuff. Would highly recommend others to this particular dealership. Even if no purchase is made you will leave with having met with decent and honest people. Excellent dealership.
Deborah OakesLaid back easy to deal with, friendly staff, bought my Audi TT on 23 March, very happy with it easy transaction, will be recommending friends to come here, great service and quality vehicles. To me good customer service is everything with no hard sell, top marks to David and the team.
Mr CastleThe buying Process from start to finish was exemplary. I had taken the reputation and trust of Twelve London road on good faith and excellent review\'s. Overall, they have exceeded this by means of an over the phone sale process, with delivery included of my Vehicle. Thank you Rebecca.
Mr PayneThe whole car buying process was easy and simple. They also delivered my car to my home 60 miles away.
ROSALYN MGreat car from Twelve London Road.
5 Star service from start to finish. Highly recommended. I will definitely buy from here again. Lovely car very happy.
Eileen MortonHighly recommend this business!!
We were not put under any pressure to buy the vehicle we came to view, all the Team we met were welcoming and helpful. Easy to deal with throughout the whole process.
STEVE WILLIAMSI bought a BMW 7 Series which included a part exchange, everyone I dealt with was a pleasure to deal with and made me and my wife feel very comfortable on the day.
ALAN HALLIDAYVery helpful staff that wanted to sell me a car that is right for me, no hard sell or pushing at all. The whole experience was very relaxed and quite a pleasure. I need a car for my wife next year and this will be the first place I go for it
WILLIAM WYLLIEEasy to deal with professional company. I liked being given the chance to test drive on my own. Fair trade in price too,
Kurian KVery professional and customer friendly. Genuine dealer!
Martyn EFamily atmosphere, not pushy I got the car I wanted no hassle at all payment done , paperwork done, all electronically Brilliant I would recommend them 100% Thank you
Phil BraimSecond purchase!!
Great experience from start to finish, friendly and professional dealer.
Ros MerlinoJust bought a lovely car from this dealer. Great premises, knowledgeable staff and no pressure to buy. I will be back!
Mr Wai"Right from day 1 when we got in touch with Rebecca to arrange to travel down from Liverpool to view the Mercedes Viano,she was so polite & pleasant & accomodating with our queries & requests. We only managed to arrive at 4pm when they shut but both Rebecca & Gordon were so understanding & let us stay to view & tested car & answered all our queries until nearly 5:30pm and at no point rushed or pressured us at all. Then over the next few days Rebecca again helped with more advice/queries over phone/emails and arranged for car to be delivered sooner rather than later on the Thursday early morning having only seen the car the Sunday before. Very professional friendly & efficient service right from start to finish. Car itself is in immaculate condition as stated on website. No exaggeration. Will definitely recommend to family/friends to look with them when considering to buy any cars. "
Tim AnsellA very positive experience. The staff were helpful and very relaxed without pushing for a sale. I'd certainly be happy to buy another car from them and recommend them to others.
Dennis CattermoleRebecca who took care of our sale was friendly and helpful and all our questions were answered. The whole atmosphere was relaxed, with no pressure being brought to buy. The vehicle was beautifully prepared. We were allowed a test drive and given plenty of time to consider. A drink was also offered.
Andrew ClayWhy buy your car elsewhere?
Couldn't be better. I bought the car online, it matched the description and was delivered to the door. London Road is the antithesis of the dodgy dealership. Polite, prompt, perfect.
Thomas MundenClean and tidy premises, good selection of vehicles, very polite and efficient service, car was delivered the next day.
Terry ColbertGreat dealer, pleasant buying experience and lovely car as described. Would recommend to anyone.
Becky OliverFantastic dealer, no pressure sales, fantastic car at a great price a very friendly garage.
Julian MurphyGreat service from Rebecca, kept informed throughout the process and all questions and queries answered quickly and efficiently. Even delivered the car in the evening after work as we couldn't get in to collect. Wouldn't hesitate to recommend.
Natasha ColbertLast week my husband & I purchased a Seat Altea from 12 London road. Both the car and the service were excellent, the car itself was like new even though it was 4 yrs old and both Gordon & the lady in admin were really helpful with no hard sales tactics which was a nice change. The after sales service was all done online and they even dropped the car off to us as we were busy.
My husband was so impressed he keeps checking their website to change our other car.
We would not hesitate to buy from them again and hope to be back soon..
STEPHENIE ENDERBY-WHITEVery professional and efficient service. The team were friendly and I had full confidence buying a car from them. There was plenty of opportunity to look at the car and they were happy for me to test drive it on two consecutive days to help with my decision making. The RAC checks and free road side recovery was an extra bonus.
Rebecca PlattGreat no pressure garage, they were very helpful and gave a very honest price for part exchange, I would definitely recommend them.
Jethro ClemmettExcellent service, best buying experience I've had!
Very professional staff and a real no pressure environment. I would highly recommend this dealer.
Kevin MeakinVery nice presentable people to deal with. Very knowledgeable of the car they are selling.
Richard BeauchampGOOD ORGANISATION TO DO BUSINESS WITH, PROMPT AND EFFICIENT
CHUKWUEMEKA MAKAWONDERFUL PEOPLE.
Excellent experience, will definitely recommend to friends.
FAYE SHURLEYCould not have been more helpful! Made the whole process of buying my car an absolute breeze. If you're looking for great service and beautiful cars, this is the dealership for you!
Tegan MellersI was very pleased with the help I got from this garage, they replied to every question I asked over email with in an hour, as I was coming from a long distance I had everything I needed to know before I got there, any issue I had they sorted without an issue, also gave me a bottle of wine along with arranging the delivery of my car, very lovely people working for this garage!
JULIE MARCHAn excellent experience from the moment we arrived, to the completion of the purchase! How refreshing not to be chased by a Salesperson, the variety of cars was exceptional, the service was professional, confident and friendly. I can only recommend them for all aspects of their service. I\'ll certainly be recommending them!
TONY KNIGHTA very pleasant buying experience, not given the hard sell treatment. I was left alone to view the car and have a test drive alone. Very courteous and professional service, a pleasant change from other dealer's! Have had no issues with the car so cannot comment on any after sales service but I imagine this would be problem free! Would highly recommend 12 London Road!
Martin HurrionA must visit if you are looking for a quality used vehicle.
A very professional and friendly company in a fantastic setting. No pressure to buy. A pleasure to deal with.
Craig HavardEfficient and friendly from the start to the finish - excellent
Janice SutcliffeAfter going to quite a few used car dealers and not being successful in purchasing a car we were left feeling wary, nervous and deflated. We then come across Twelve London Road "“ so pleased we did! After seeing a car we liked on their website, Graham kindly sent a link to us showing pictures and a video of the inside and outside of the car which was very useful as we really got a good look at the car before we made the journey. On arrival we were met by Becky and David, both of whom were very friendly and down to earth, I was a little confused if I'm honest as to if they were the sales people or, when it got to that point, if the "pushy and aggressive" sales person would be brought in "“ thankfully not the case! We were given the keys and left to look around the vehicle at our leisure and even drive it on our own, such a different experience and we were able to relax in the vehicle and talk freely about it. The negotiation was easy, we were able to be honest with our expectation for our trade in and they were up front on what that could do for us. A deal which pleased both sides was easily made and we were delighted! I cannot recommend this dealer enough, stunning cars all in excellent condition and a great sales team. A really refreshing experience and we certainly will be back. Thank you Becky and David for your time, the tea and for making what can be a nervous and stressful experience into a happy and enjoyable one.
Martin and Eimear HurrionDear David, Rebecca and Gordon,
Just want to say again, a big Thank You, for the very professional manner in which you dealt with us, and the purchase of our new Suzuki Vitara. (Which is lovely by the way !!)
It was very refreshing to deal with a friendly and 'non pushy' team of people that are obviously passionate about what they do.
I will be highly recommending your business to friends and family, and I will certainly be back when its time to change.
I know its a bit early, but have a great Xmas.
Martin and Eimear Hurrion
Carl EZero pressure purchase. Staff very pleasant and will help when asked. Communication was first class and the remote documentation and payment was fantastic, all details were correct and transaction was hassle free. The car, an Audi A6 drives beautifully with the option of a 12 month RAC warranty also gives peace of mind. I would highly recommend Twelve London Road to anyone and will in the future be coming back.
Paul FairmanerThe initial visit to Twelve London Road was as a recommendation. Indeed, the welcome and hospitality set the mood that this was not the run of the mill car sales business. Upon arrival, the presentation of the car stock suggested a quality of carefully selected vehicles on offer. The staff were courteous and very attentive with absolutely no persuasion but totally knowledgeable about all aspects of the car stock. The decision to purchase was a confident and very pleasant experience. I would have no hesitation in recommending Twelve London Road as a number one quality automobile dealer.
Clive AndersonWe went along to Twelve London Rd purely to take a further look at a car we were interested in, but ended up happily driving home in the car we'd viewed. The premises are clean, tidy and efficiently organised. The vehicles are all highly presentable and ready for viewing. The members of staff there are second to none, they're extremely professional, honest, and very well presented. They certainly go above and beyond the call of duty to try and help you however they can. They made us feel totally at ease without a sniff of pressure or persuasion. The decision to buy was ours and they just helped us fill in the blanks that we needed to in order to complete the transaction. We've purchased several cars in our 55 years, but this was without a doubt the most comfortable experience to-date. We'd like to personally thank all the members of staff as they made making a headache decision a really pleasant experience.
Clive & Nicole AndersonWe went along to Twelve London Rd purely to take a further look at a car we were interested in, but ended up happily driving home in the car we'd viewed. The premises are clean, tidy and efficiently organised. The vehicles are all highly presentable and ready for viewing. The members of staff there are second to none, they're extremely professional, honest, and very well presented. They certainly go above and beyond the call of duty to try and help you however they can. They made us feel totally at ease without a sniff of pressure or persuasion. The decision to buy was ours and they just helped us fill in the blanks that we needed to in order to complete the transaction. We've purchased several cars in our 55 years, but this was without a doubt the most comfortable experience to-date. We'd like to personally thank all the members of staff, but especially David for all they did in making a headache a pleasant experience. Rest assured, the next time we are looking for a vehicle Twelve London Road will be the first place we look.
Christina WebsterFabulous service and love my new car. they even disposed of my old car when it broke down on way to collect new one. Would certainly deal with them again.
Peter AdonriBrilliant experience!
This dealership has to be at the top of anyone looking for a quality vehicle backed up by friendly and well informed staff. The buying experience was quite relaxed and comfortable. I am very happy with the quality of the car as it was exactly as described online. I will definitely recommend Twelve London Road.
Graham GibsonGood people to do business with.
Nice people selling reliable cars which is nice to see in the second hand market. Car was as described and having complementary RAC cover Gives that piece of mind
Sarah StevensAfter months spent searching for a quality used Land Rover Discovery, I decided to take the few hours drive to these guys to look at one they had in stock. By this point I was completely disillusioned and quite frankly, detested car salespeople! HOWEVER, this place was FANTASTIC. The cars they have are quality and I love my new Land Rover I picked up today. They're so relaxed, they allow you your own time & space to look around and take the car for a test drive. Doing business with them was not only easy, but actually a pleasure. I would send my Nanna here to buy a car, I know she'd be in good hands. I'll be using these guys in the future without hesitation. Can't recommend them enough.
Chris GreenExcellent service from start to end, highly recommend twelve London road. A+++++++++
EDVINAS ZAKAREVICIUSNice people working there. Very clear explanation of everything.
Car was in excellent condition. I'm extremely pleased with my new car.
Lauren HawkesI emailed via their website over the recent bank holiday weekend requesting some extra photos of a VW polo that I was really interested in. I very quickly received a response from Gordon who said he would happily get some for me and informed me they were open on bank holiday Monday if I wished to see the car. I arrived on the bank holiday Monday and was pleasantly greeted by David and made to feel instantly comfortable. This made such a difference, especially as I have only ever purchased my previous cars privately.
The documentation was all ready for me in the office which was great and Rebecca was very helpful and friendly, going through the relevant information with me. I was able to take the car for a test drive by myself which made me feel much more relaxed than I had experienced at various VW dealerships and I felt able to fully investigate the car without feeling pressurized. When I returned, Rebecca was able to answer any further questions and go through the purchase process clearly with me. David informed me that they would valet the car for me (although it was already pristine!) and replace the two nearly worn front tyres for me before I picked the car up at no additional cost to me. This happened the next day and I was able to collect my new car promptly.
I couldn't recommend Twelve London Road enough. The staff were fantastic, accommodating and made the process of purchasing my new car a very pleasant experience. It's in a lovely setting and you can tell that the cars are all well cared for. I certainly feel that my new car was sold at a great price and in amazing condition and couldn't be happier. I have already passed on their details to some family and friends who are looking for new cars!
Richard DownesArrived at 12 London Road one Saturday morning to look at a citreon ds4 that I saw in autotrader. After 5 to ten minutes still no salesman popped out from behind a build or a bush for the hard sell. Found a pleasant young man Gordon showed us around the car no rush look around .lefrt the keys for me and friend to go for a no rush test drive, I brought the car.was going to collect the car following saturday had a phone call from Gordon he found some minor scratches on offside wing and wasn't happy to let it go till he sorted it . Was sorted that day picked it up the next... I would have no problem recommending friends and people I don't know to go check out this car sales.
Ian GrinstedA very professional firm, each person knew what they were talking about. What made it very refreshing was no hard sell, didn't try to push things. Car I bought (Jaguar XF) was in excellent condition just as it said it was in the auto trader . Thank you all for a very pleasant transaction.
NEIL OGreat service with great people to deal with!
Very helpful staff that weren't just pushy sales people. Friendly team of people who were just happy to help with our purchase. Nice selection of vehicles.
Melissa BExcellent service.
I cannot rate Twelve London Road highly enough. They could not have been more helpful. Very friendly, professional and reassuring as it was all a first for me.
Jackie5 out of 5 stars - Friendly, helpful service
ANNA DESANGESAmazing professional service, which is rare to find nowadays. Very trustworthy.
Mr O'shaughnessyFriendly service, not pushy with the sale and a varied collection of vehicles available.
Danny FleetBought a Jaguar XF Sportbrake 2014 with full Jag Service and only 11,000 mls, we bought the car over the internet being some 230mls North of Woking, The car arrived this morning by Eddy and the condition was absolutely immaculate ,Internal and External .I have never known a Company be so polite honest and caring to there customers, from the 1st telephone call to the last to make sure we were happy with the car, i dealt with David/Gordon and i can only sum up with one word EXCELLENT
PS Eddy a complete asset to the COMPANY
Sue MillwardExcellent service from the salesmen on site, would recommend to friends and family.
Jamie Peters-EnnisContacted them on Thursday about the Polo they had. Test Drove and bought on Saturday and collected Sunday. No hassle whatsoever. Other garages take note. By far the best I've dealt with.
David GroseGreat car and after sales service!
Excellent service, lovely car, really helpful staff! No pressure or hassle which you can often get from car salesmen. There was a problem with the car which I found, but the most important thing is that they were very quick to help - couldn't do enough to make sure I was happy and the car was sorted without any problems. It's often the aftercare that makes this whole experience a winner or loser and I couldn't fault their after sales service at all. You will be in good hands here!
Paul JohnsonHaving purchased numerous cars over the years, I was expecting the usual hard sell and Arthur Daley approach! How refreshing then to deal with a company so far removed from the stereotype as to be almost unrecognisable. The salesman we had the pleasure to deal with was professional throughout, and whilst we didn't haggle over the price, they serviced and MOT'd the car before collection. He even went to the trouble of replacing a tyre which had attracted and "Advisory" on the MOT for perished/damaged sidewall. And no, we don't feel we paid over the odds for a nearly 3 year old car with 10k on the clock. Very compatible with prices elsewhere, just a much better buying experience. I really can't recommend them highly enough. A real pleasure!
Jonathan LeeAll in all a very easy and pleasant transaction. Not pushy in any way. They did exactly as they said they would and responded to my requests. The cars are well specified and are presented to a very high standard. They fixed a couple of marks that had appeared on the freshly refurbished alloys without question and were very open to me inspecting some body work that they had done to ensure I was happy with the standard of work. Each time I saw the car it was washed and made ready for inspection. A highly recommend dealer , I'm very pleased with my experience to date.
Kevin SmithOutstanding service!
Superb from start to finish, lovely guys, couldn't of been more helpful, great car too
Peter JonesGreat company, quality cars. I would highly recommend this company for your next car. No pressure and extremely helpful. Love my new car. Thank you all at 12 London road.
Lorraine BartonFrom the time we first entered Twelve London Road, I was made to feel at ease and the staff made sure we were well looked after. They were very personable and professional, and there product knowledge extremely impressive. There were so many options to consider, but they quickly understood my priorities and narrowed the choice down. We opted to buy a very nice low mileage estate after a couple of test drives the whole process was very smooth and I would not hesitate in recommending this car dealership
Mark LongmanExcellent under states the service you will receive at Twelve London Road, the guys there set the standard for vehicle purchase. Friendly, helpful, honest, very efficient and no pressure at all, if only all vehicle vendors could be like this, and they have good cars as well, many thanks.
Michael MorrisCannot say anything other than very helpful.
We were helped throughout the process of purchasing our vehicle.
Ian CoxNice people presenting good honest cars. Having turned up without an appointment to a view a car, it was already prepped and ready to show. I was left alone to evaluate and make my own choice with no hard sell and ended up buying a car which I am very pleased with.
Jon YorkeVery easy and made me feel comfortable and very friendly service
Mark HThe set up is clean, well presented and a delight to deal with them
Dermot MNo hard selling . Business like, efficient and all paperwork in place Vehicle exactly as described in add. Absolutely no issues with car and passed N.C.T. in Ireland without issue. Great value for money due to the excellent condition of the car and the low mileage. I found the staff very helpful and understanding as I was dealing with them from Ireland and had paid for the car before I had actually physically seen it . I found them as good as their word in every aspect and they trade on the their good name and their reviews . I would have no hesitation in recommending them or dealing with them again
David McQuireExcellent service professional!. Gordon took me through the process and gave me confidence in what I was doing, excellent service
Shannon CBrilliant experience, staff were very friendly and reassuring. Given the keys to test drive on my own. I was given time to look at the car in my own time without feeling pressured!
Russell CNice & easy to buy car, would recommend this car dealership
Richard GoodieHappy Customer
The staff were helpful and efficient, with no pressure sales approach. The vehicle was in excellent condition and as described in the dealership specification. I would recommend this dealership to friends and family.
Jacob LandskroonEfficient, friendly and personal service
Efficient, friendly and personal service. Questions and requests followed up promptly by staff via email or phone. Relaxed atmosphere when viewing the available cars. Overall a hassle free and quick experience when buying my car. All you hope for and expect but rarely find. As such, highly recommended.
Shammi KrishnanGood service
They are good on their deals and have shown how the cars are and what they will do if you purchase a car from them.
John AldridgeVery good experience
Very relaxed low key sales approach, left us alone to view the car and take as long as we wanted to check it over. Also were allowed to take the car for a test drive on our own.
Very helpfull and try to give you the best possible deal. All the staff and the team were very professional and friendly. I would certainly recommend them to family and friends.
Keith HGreat garage - friendly staff
A great experience - all very efficient. We are very pleased with the service we received.
Andrew NorrisBrought a car from here today, very friendly, helpful and professional service. Highly recommend and will definitely return in the future
Neil HicklingI had to buy a car in a hurry as my Mazda 2 had expired prematurely. I saw this Honda Civic for sale online with @twelvelondonroad. The dealership sent a driver to pick me up to view the vehicle and I was very impressed with the professional and un-pushy service from them. They would have driven me home, but I bought the car there and then! The car is serving me very well: great to drive, comfortable, and spacious inside. I would thoroughly recommend the dealership Twelve London Road at Hamilton Court, Horsell, Woking.
David LifelyA really nice dealership, car was exactly as advertised and in really great condition. Sales manager was great with communication as we had to wait for the car to come in and be readied as we saw the advert early. Faultless sales service, would definitely use Twelve London Road again.
Stacey HusseyBrought a car from here today, very friendly, helpful and professional service. Highly recommend and will definitely return in the future
Nick Van SpenglerGreat experience!
They had just moved into their new premises which look fantastic. The service was excellent and having called at relative short notice the car I was interested in was waiting on arrival ready for a test drive, 45 minutes later I had paid a deposit and car was delivered to my home 3 days later (30miles away) having under gone an RAC check and final valeting service. Overall an excellent experience all around!
From start to finish, twelve London Road were very professional and very accommodating in there approach to selling me one of there vehicles. All the paperwork on the vehicle was ready and available from the moment I sat down. After a test drive I decided I wanted the car. Within 48 hours I part exchanged my vehicle and transferred the remainder of payment and I was driving away in my great new car.
Alero JenkinsPurchase of Mini Cooper Countryman
Great approach. On our initial visit we were left to look at the car with no pressure. We came with an idea and left with a car! I bought and drove away with a fun car.
Paul NichollsV Good Independent Dealer
The team at Twelve London Road were very friendly and welcoming. A good selection of cars and the car we went to see and purchase was as described in the advert. A good independent car dealer in a good well presented location. They responded very quickly to a next day pick-up request.
Adam CGreat garage
What a great little team there excellent customer service and they know their stuff would recommend buying from the garage to anyone
Andrew JermondA pleasure to deal with.
What an enjoyable buying experience! All communications were answered promptly, the cars well prepared and presented, and the staff were friendly and knowledgeable. I was given time to read through my chosen car's history and there was absolutely no pressure. I wouldn't hesitate in recommending them to others based on my experience, and I will certainly pay them a visit the next time I'm looking to buy.
Mark VinerTwelve Star Service!
The team at Twelve London Road made buying a car, smooth and effortless. From my initial contact and first visit to the showroom, my impression was that of a very relaxed and welcoming place to purchase a car. I was delighted at the service I received. There was no hard sell, and no salesman following you around, just left to view and test drive the car at my own pace, on my own. All the necessary paperwork was made available straight away and I was given plenty of time to browse through everything over a coffee. Any questions I had were answered honestly and with clarity. All cars are beautifully presented and come with an RAC checklist for piece of mind. A variety of warranty options are available. I am absolutely thrilled with my purchase and would thoroughly recommend Twelve London Road to anyone looking for a good car and great service.
Duncan FeakesQuality cars from quality people.
Polite and definitely not pushy. My wife and I were made to feel welcome and given the time we needed to make a decision without any pressure. I can definitely recommend this dealer and know where I'll be looking when the time comes to replace my current car.
Very helpful and professional. Well organised. A good experience.
Joe IannelliProfessional car buying experience.
Friendly service and professional throughout. Very happy with my new car.
Christopher WFull marks for Twelve London Road!
This is a young dealership - I understand about about 6 years old. First contact with them was friendly, courteous and relaxed. The paperwork (previous history, MOT's & servicing) for the car of interest was immediately available. The car was presented in a very clean condition for inspection and test drive. Taking into consideration the financial volume of the trade (part exchange of our old car against the car of interest), the price difference and conditions agreed upon were very acceptable. The finalisation of the transaction was handled calmly and with patience. Outstanding questions were pursued in a helpful manner. In every sense, this dealership gave the impression of being reliable and efficient - a pleasure to deal with.
Matt BGreat local garage
Turned out we only lived a few miles from this garage and it had the car we were looking for - was all ready to travel to a well known car supermarket but finding the car we wanted down the road and the ability to do a decent test drive was key to us going through with the buy which was all very easy and the price similar to the supermarket - was able to pick up the car a few hours after agreeing the deal. Would recommend.
Dipak GI visited the garage for the first time and they were really helpful and approachable.
Carole YoungExceptional customer service
Seamless when we collected our third vehicle from 12 London Road. Their sales person who we have always dealt with was extremely helpful and very knowledgeable and nothing was to much trouble for him. The fact that we have returned on three occasions to purchase vehicles speaks volumes about this car dealership and I would definitely return again and will be recommending them to both friends and family
Ronald HinsleyExcellent service.
Excellent service. They were very knowledgeable, helpful and not at all pushy. The whole process went extremely smoothly. I wouldn't hesitate to use them again.
Andy RA pleasure to deal with!
Not the cheapest but great to deal with - people who you can trust and buy a worry free, quality vehicle.
John SquireEfficient and friendly quality service
No pressure to buy. Car parked under cover on arrival as it was raining allowing viewing without getting soaked. All paper work completed in timely manner . Efficient and friendly service. Would use again subject to car suitability and price.
Lee TFantastic Customer Service , warm friendly satff
Just bought a used car from the fantastic team at 12 London Road car sales. From just looking round the forecourt it was an easy & relaxed experience. We'd arranged finance from another provider, but David took the time to search for a better deal while we were out on a test drive saving us money. I can't fault any of the service we received & I don't think we'll struggle to receive excellent customer service in the future. We're looking at getting another car next year & I know where my first & only stop will be; David at 12 London Road. I don't usually write reviews but I had to share our experience & I can't recommend them enough.
Alice BVery Very helpful!
Very Friendly, knew what they were talking about - And had the car I wanted! Very easy to find, lots of beautiful affordable cars. Offer great finance schemes too! Well worth dropping in if you're looking for your dream car!
Jarek TokarskiGood Staff!
Nice staff, friendly, helpful. They give 3 month warranty and MOT for one year
David GrahamExcellent car ..great deal ..everyone happy with outcome ..would happily recommend
Tim LoaderExcellent company to deal with great car
Excellent company !!! hassle free no pressure would highly recommend this fantastic company. Very honest and made me feel very comfortable. Regards
Abigail Russell-SamwaysGreat service, helpful & honest. Highly recommend!
The guys at Twelve London Road made buying a car smooth and easy. They were honest and offered impartial advice to source a car that suited our needs. We were delighted at the service received. No hard sell, no pushy salesman, just left to view and test drive the car at our own pace. Any questions were answered honestly and with clarity. We are thrilled with our purchase and would thoroughly recommend Twelve London Road to anyone thinking of buying a car. They took care of all of the paperwork and also dealt with the change over of cherished plates for us. We will certainly be recommending Twelve London Road to anyone interested in purchasing a car.
Alison WardExcellent service
Excellent and no pressure process. Very complete information and helpful.
William HartFriendly dealership
Friendly and helpful dealership. Ran through all the paperwork with us, answered our questions and presented the car in excellent condition. Price was fair. An easy purchase for my son's first car.
Sam DoyleAbsolute First Class Service !!!!
From the first contact to the last, the Twelve London Road employees made buying a car, smooth and effortless. First impressions as I visited the site, was that of a very relaxed and welcoming place to purchase a car. I was simply delighted at the service I received. No hard sell, no salesman on your back, just left to view and test drive the car at my own pace, on my own. Any questions I had were answered honestly and with clarity. I am absolutely thrilled with my purchase and would thoroughly recommend Twelve London Road to anyone thinking of buying a car. They really pull out all the stops to ensure that the cars that they sell are of the highest quality and are exceptional value for money. I never thought buying a car was so easy. Thank you to Twelve London Road for this great experience. I will certainly be recommending them to anyone interested in purchasing a car.
Darren BlakeAbsolutely brilliant from start to finish got a great car at a great price, friendly and helpful staff. Highly recommended
Lisa JarvisNon pressured and very friendly service from David. Would highly recommend.
Barry SterryPleasant easy purchase.
Polite staff. Car we wanted was ready for us to test drive.
Simon StoneWould definitely go back
Bought a fantastic car at a fair price. Very friendly, honest and helpful people, unaccompanied test drive. I have already recommended to friends
Paul MorrisonGreat service. Would buy again from here.
Went to Twelve London Road on a recommendation. Really professional and helpful guys. Found the perfect car and bought it. Minor issue post-purchase was immediately resolved by the garage with no quibble. Would not hesitate to recommend!
Lewis SQuick, excellent, professional.
Staff are very helpful and knowledgeable about the good quality cars that they sell and make your experience of buying a new car delightful.
Douglas LeeQuality cars and service
An excellent quality purchase provided with friendly, professional and customer focused service
Peter Windham-HarlockCar purchasing made easy!
We enjoyed our experience with Twelve London Road; they were very friendly , straight talking and business-like. We were not talked down to or made to wait around whilst they answered phones, they gave us a fair price for the part-ex of our vehicle and the paperwork was processed swiftly and efficiently. We drove away in our new car having had a very positive experience. We would certainly buy from them again in the future...
Julian BurrowsHaving visited a number of car dealers I opted to buy from Twelve London because of the knowledge, flexibility and most significantly, the degree of trust I felt I had in David. The car I bought was made available for my viewing on the day of it's arrival and after 30 mins in David's presence I felt I was talking with somebody, apart from being local, who was fair, upfront and cared passionately about standards of customer service and the quality of cars on sale, including mine. His team were anything from pushy on the day of the test drive (the next day) and were more than happy to let me take my time. The car was prepared comprehensively before collection and the degree of honesty and care continued with a minor repair being necessary which I probably would never have noticed. Time will tell if the car proves value for money but after a week's driving I'm very much inclined to think this will be the case.
Ian JohnGreat Experience, Highly Recommended
Great experience, I traveled a long way to look around at some really nice cars they had on the forecourt, well presented with an RAC warranty and check to give peace of mind. The sales process was easy with great communication from the team, nothing was too much trouble, delighted with my purchase... Highly recommended
Deborah LeeExcellent. Very professional and nothing was too much trouble.
Sreenivas VeeraraghavanHassle-free buying experience
Very professional and friendly. Had a hassle-free buying experience. Highly recommend.
Reece KReally friendly great dealership great cars and people good dealership to buy your car
Jessica LairdHappy Customer
Very helpful and honest! Love my new car! Didn't feel pressured to buy and the process was easy and smooth!
John McBriartyA very pleasant experience
I've just bought a BMW 1 series, I found Gordon and the team to be really helpful and friendly. I chose to buy from a dealer instead of privately for peace of mind. I purchased a 12 month warranty and was given free RAC cover for a year. I've even recommended the garage to a friend of mine who's looking for a car.
Sally BestFabulous, definitely recommend
Genuinely nice staff that don't give you the "hard sell" who are selling good quality cars at reasonable prices. Would definitely recommend them and will certainly use them again
Tasha AikenTwelve London Road was great.
I had a great experience purchasing my new car through Twelve London Road. They were extremely helpful and made the purchase simple, quick and easy - really pleased :)
Becky ReardonProfessional service. Strongly recommend a visit.
Excellent service! The staff were extremely helpful and informative. All documents were available and the cars were priced very reasonably, there was also a good selection of vehicles to look at. The office and level of service seemed highly professional and organised. I would definitely recommend Twelve London Road and would be happy to purchase from them again in the future.
Martin CGreat service will use again
Called in whilst passing to view a car we had seen online we were allowed to take it out for a test drive unattended which was much appreciated and after a short negotiation decided to purchase. The purchase itself was a relaxed affair Overall a very positive experience. Staff friendly and helpful did not feel pressurised
Stephen EastVery straightforward and easy
Nice honest garage with decent quality cars helpful sales staff will definitely go back for our next car and recommend
The guys in the garage were brilliant would definitely buy from them again. Great customer services and care.
Errol FrancisTwelve For Service!!
Unbelievable service, no pressure, no hassle. I have purchased many cars over the years this was one of the best experiences I have had to date. I look forward to a smooth after sales service if any issues occur and I hope to use this dealership in the future.I would recommend this dealership to family and friends.
Clare Mayhew5 star service from a great team.
Friendly and Helpful and provide an amazing service.
Shrestha CyamOne of the great service I received from them.very friendly,polite you will get 1 year free breakdown service when you bought car from them.They also offer me free coffee which is brilliant.i would like to recommend to my friends and other customers...
Hylton CookeSuperb, professional & meticulous car dealership.
Very professional outfit , without the nonsense. Couldn't fault. 10/10
Harpreet SinghGreat service!
Bought my first car from them. All staff were extremely helpful and accommodating re availability for viewings, tax, breakdown cover etc. They even picked me up from the station. All in all, Amazing customer service!
Jason MorrisGreat service
Great choice of cars, bought a Audi A5 and delighted with it. Friendly, non pushy staff, great service
Robert GlazierThis has been the second time I have gone back to twelve london road for a car as the first car i got was so reliable and the service is so good friendly and helpful any one that is looking for a car GO HERE YOU WONT REGRET IT
David BA refreshingly pleasant & comfortable car purchase
Our experience in buying our new car from the guys at Twelve London Road was fantastic. Zero pressure, very informative and all the cars are carefully chosen and beautifully presented. All minor work required prior to collection was carried out excellently and on-time. A completely hassle free and pleasant process all round. Thank you!
Paul PentlandA friendly dealership with integrity.
Refreshing to deal with a company where there was no pressure to purchase. We were allowed to take a car out for a test drive unattended which was much appreciated and after a short negotiation decided to purchase our test drive car. The purchase itself was a relaxed affair and David was very thorough and explained everything in detail. Overall a very positive experience and would consider buying from 12 London Road again
Mrs Brown"very nice staff and helpful"
Kevin CDEAL - Recommended.
Great communication leading to polite and courteous meeting to discuss vehicle part exchange. Fair, open and honest negotiation in a friendly personal environment. Supported by RAC standards with reassurance of quality. Excellent professional service and recommended. DEAL!!
Brian & Glenis FisherWe are pleased to have found Twelve London Road car sales after searching the web. We rang to check if the car was for sale, Nick of sales gave us clear answers to our questions so we made the journey of over 100 miles and it was well worth it! We were greeted by Dave who quickly got the car ready for us to view and test drive at our leisure, We did a deal with our part exchange very smoothly, the car tax was arranged with no effort and it was a 100% smooth process with our purchase. Thanks to all for a no pressure purchase. It was well worth visit! We wish them continued success, Brian & Glenis,( enjoying the car )
Anthony ColesUNEXPECTED PLEASURE!
Extremely helpful. Would recommend them wholeheartedly.
Keith LVery happy customer
Helpful and knowledgeable salesman, car well prepared, good layout of the lot.
Lynetta BVery pleased. Very friendly staff and sorted everything out for us, very pleased with the car also
Mr Hulls"Good considerate service, which culminated in purchasing car."
Helen WGreat Service!
Very helpful, knowledgeable and prompt with communication. The process was smooth from start to finish. Thank you!
Charles SFantastic customer service throughout
Our experience with Twelve London Road was very good. We spoke to them on the phone initially and they were very helpful and informative re the details of the car. We then paid a deposit without seeing the car but the next day arrived without an appointment to see the car. They were very busy with other clients but made the effort to ensure we were ok and happy with things. Whenever money transfers were done to them they called quickly to say that they had been received. Their contact and customer service for the whole period was fantastic. I would definitely recommend Twelve London Road. I am very happy with my new car. Many thanks to Nick for his help.
Mrs FryExcellent sales technique, not too pushy just extremely knowledgeable about the vehicle.
Rob KellyI first bought a car from David 4 years ago and the customer service was excellent and the car was immaculately presented. So when I decided last month to move to a smaller car I rang David and told him what I wanted and that I was prepared to wait until he could source the A1 for me.I did not even inspect before delivery, so confident was I in their service. Thanks David
Margaret HazeldineEasy experience for a novice!
Team there very helpful no pressure to buy
Shelley WellsBrought a car from here yesterday, David was super friendly and helpful would 100% recommend.
Jason Collins-WebbHelpful, polite and approachable. An excellent vehicle, clearly they have a discerning eye when selecting cars to sell.
Tracy MayoImpressive! The staff were attentive, genuine and extremely helpful. The service that was given made the purchase of our new vehicle stress free and enjoyable. I would highly recommend the garage and would definitely use again.
William MorleyGreat dealership, very professional who make buying a car so easy and straight forward. I Would highly recommend
Astrid Bowden EvansExcellent service and helpful staff. No pressure to buy and honest assessment of our needs. We could have driven away with the car on the day. We would highly recommended this dealership.
Ian HittA dealership with passion and integrity.
First time we've gone to 12 London Road and we are massively impressed. Friendly team that genuinely want to find the right car for you. No sales pressure, open and transparent, we felt they have integrity in how they operate their business and how they look after their customers. Overall the customer experience was faultless. Highly recommended and worth travelling to Bagshot even if you're some distance away. We will be back for a second car later this year.
Andy BarnardCan't fault
Good garage. Honest, helpful and not too pushy. I'd buy from here again.
Mrs Gil HaynesA breath of fresh air.
What lovely and straightforward people I had the pleasure to deal with. Open and straight forward and the coffee is not too bad. There should be more people like this in business in the UK and we would lead the world in service and courtesy.
M CannonVery helpful sales team.
Steve SienkiewiczThis was a long distance purchase with a provisional deal being done over the phone. Upon inspection, the car was even better than expected. Everything went through very smoothly, making this a very pleasant car buying experience. I would not hesitate to recommend this garage, together with the salesman David
Mr WilliamsGreat people and helpful
Mr TaylorRefreshing to deal with a company where there was no pressure to purchase, we turned up out of the blue and were allowed to take a car out for a test drive unattended which was much appreciated. We decided to purchase our test drive car, and the purchase itself was a relaxed affair but the staff were also very thorough and explained everything in detail. Overall a very positive experience and would consider buying from 12 London Road again
Mrs WardI was kept informed of progress and how long i would need to wait. I was offered a drink while waiting. The service by the two chaps, was friendly and professional. . I was assured by knowing that RAC also supports the company. . By the time i had test driven the desired car, i felt confident buying
Nicole WBest car buying experience to date
This was a good choice and i felt confident buying. . The service was friendly and professional, backed up by knowing company is also working with the RAC. . Thanks My experience of buying was 5 star!
Mrs DuchacekBoth the salesman were polite, they did not rush me into making a decision. All in all probably the best service I have experienced whilst searching before a new car.
JohnI bought an Audi from these guys, great to deal with and very helpful in every way, i would recommend them to anyone, thank you twelve london road
Tanya WeakleyExtremely happy with my new car. Friendly staff, welcoming and helpful.
Jennifer NevittThe place to go for an honest car!
Buying a used car can be fraught with problems, but with Twelve London Road all infomation and advice was sound right from the start! No pressure just honest facts.
Karen PurnellExcellent, attentive service. Good value and good quality cars. The team are keen to ensure that not only do you leave a happy customer, but that you return. They've scored on that account with me!
Angie BFriendly, helpful staff without the high pressure sales usually associated with buying a car! Would definitely recommend to others. Very pleased with my purchase.
RodneyCan not speak highly enough of this garage. Great service all round. The staff are friendly and welcoming without being to full on. I was left to view the car and take it out on a test drive alone which I felt was very trusting and also I didn't feel under any pressure. Will definitely return and recommend.
elizabeth mayA really friendly professional service. I had time and space to check out the vehicle with no harassment. An easy test drive and most of all a really good comprehensive sale service. All the vehicles on the forecourt looked great, nothing to make you feel wary, the car is great. I travelled two hours to buy my car from them and I would do it again. I would 100% recommend using them
jo harrisSuper helpful and friendly staff.
Joanna TompkinsGreat Garage. Everyone very helpful, professional and friendly. Would definitely recommend.
Peter and RobynWe felt the experience of buying with you was excellent, Andrew was really.. well ...super cool, he read me well and he and David were so very welcoming and brilliant I want to do something... 1. I would like to write a review to compliment your business and the people therein please email me the link to the most valuable medium to deliver this message (happy for you to review and ratify/change prior to writing). 2. I would like to personally thank Andrew for quite frankly understanding exactly what we were looking for but also understanding that we needed the space to make a choice, he knew we would buy, we have 4 garages to visit and while he asked if we really needed to go look at the other cars, he planted a seed yet let us make our own decision "“ very good, clever... that guy really is an asset to Twelve London.
Number one for me is my fiancÃ© Robyn, Andrew and David looked after us so very well, I am so pleased to have found you randomly online!
I have a massive business connection on LinkedIn and following the experience, I would be very much more than happy in promoting your business on linked without question.
Thank you, the business and the people, excellent. Please let me help you in the media.
Peter and Robyn
Janet BirkesThe manager and staff were brilliant they were helpful and gave us a great deal on our car.
Very professional will be back to get another car very soon
Vincent Velvet5 Stars!!!!!
Mr JeyesAn absolute pleasure to do business with, meticulous preparation of vehicle prior to delivery, they absolutely want happy customers, I'll certainly go back and recommend them without hesitation.
Mr AllbrightI needed a car for work. I seldom buy cars from dealers as I always believe them to be overpriced, but my need- and the quality of the car I was looking at- outwayed those thoughts. I applied for finance before even seeing it and was very surprised to receive a call less than 20 minutes later from the dealer- who was incredibly helpful and positive. I made arrangements to travel down to see the car there and then, arrived, drove it, was very happy with it, signed the finance agreement and took it away. The staff made it easy- and I believe that I have a good VALUE car- ideal for what I need.
Mrs Duguid FarrantThey were really friendly and welcoming. Left us to browse and when we did want to see a car they got it out I to a clear space , left the engine running and left us to look it over. This was lovely as it allowed us to check everything and everywhere at our leisure. We were allowed to take it on a rest drive on our own as well, also good as it allowed us to listen for noises without any hard sales pitch drowning it out. The car ran beautifully and we bought it. We were advised on warranty packages but again no hard sell and the car was MOT'd and valeted and we took out the platinum warranty. Great team and lack of hard sell took the pressure off making this a pleasurable experience
Mr MorrisVery helpful, efficient, friendly and honest.
Mr NoonVery helpful staff and the car sale process was smooth and easy
Mr TambweVery helpful and very quick service
Mr PhilpotI arranged to view the car on a Sunday morning. The salesman showed me around the car and gave me a brief history of the vehicle. He then allowed me to take a test drive on my own and afterward let me look around the vehicle without being disturbed.This was very much appreciated as I did not feel pressurised into buying the car. We agreed on the price and they agreed to put some very minor details right. Overall I felt the buying experience unpressurised, fair and a pleasure to deal with
Mr RidgwayDealer premises were clean and tidy, open into evening to view cars and wide variety of cars to see. Advertisement details for vehicle we purchased were accurate and helpful. Arranging for a test drive was very straightforward.
Mr MasonSelected this dealer as they were the closest to me with a good selection of reasonably priced cars as seen on auto-trader. A very straightforward transaction with no issues, no sales pitch, and a very good car to drive away with. Happy to recommend on the basis that you're looking for a value second hand car with minimal fuss.
Miss EdwardsBrilliant customer service. Didn't ever feel under pressure to buy- which is ultimately why i did buy!